Frequently asked questions

We're here to make your laundry experience as easy as possible. Below are answers to some of the most common questions our customers ask about our services, pricing, and how we handle your clothes. If you don't find what you're looking for, feel free to contact us directly!

Your top questions answered

At DMS Laundry Services, we aim for clarity and convenience. Here are the answers to the questions we hear most often, designed to help you understand our process and what makes us a trusted choice for your laundry needs in New Martinsville, WV.

How does your pickup and delivery service work?
We make laundry easy! Simply schedule a pickup through our website, call, or text. We'll collect your laundry from your doorstep, clean it, and return it fresh and folded at your preferred time.

How much does your laundry service cost?
Our pricing varies based on the weight of your laundry and any special requests. Please visit our Pricing & Packages page for detailed information and current rates.

How long will it take to get my laundry back?

Typically, our standard turnaround time is 24 - 48 hours. We also offer expedited services for an additional fee if you need your laundry back sooner. Please contact us for more details.

Do you wash, dry, and fold the laundry for me?
Yes, absolutely! Our wash, dry, and fold service includes everything. We use high-quality detergents, dry your clothes carefully, and then neatly fold them so they're ready to put away.

What areas do you provide pickup and delivery services to?
We proudly serve New Martinsville, WV 26155, and surrounding areas. Please contact us to confirm if your location is within our service range.

Are there additional charges for special requests or heavily soiled items?
Some special requests or heavily soiled items may incur additional charges. We will always inform you of any potential extra costs before processing your order.

Do you offer any discounts for first-time or regular customers?
Yes, we often have special promotions for new customers and loyalty programs for our regular clients. Please check our website or contact us for current offers!

How do I schedule a pickup or delivery?

Scheduling is simple! You can call or text us at [304-815-5522], or email us at [dms.laundry26@gmail.com]. We're just a message away!

Common questions about pricing & your clothes

What is included in the price?
Our standard pricing includes washing, drying, folding, and basic stain treatment for your everyday laundry items. Specialty items or extensive stain removal may incur extra charges.

Does the price include washing, drying, and folding?
Yes, our prices for laundry service always include professional washing, drying, and neat folding of your garments.

Is pickup and delivery included, or is there an extra charge?
Pickup and delivery are included in our service within our designated service area. There are no hidden fees for these convenient services.

Can you use my preferred detergent or fabric softener?
Absolutely! We are happy to use your preferred detergent or fabric softener if you provide it. Just let us know your preferences when you schedule your service.

Can you handle delicate or special-care clothing?
Yes, we can. Please clearly label or separate delicate items and provide any specific care instructions. We take extra care with your special garments.

What happens if an item has a stain?
We do our best to treat common stains. For tough or set-in stains, while we cannot guarantee complete removal, we will apply appropriate treatments to minimize their appearance.

Can you separate certain colors or items?
Of course! If you have specific separation requests for colors or items (e.g., whites, darks, children's clothes), please place them in separate bags and label them clearly.

Can you follow special washing or drying instructions?
Yes, we pride ourselves on personalized service. Please provide any specific washing or drying instructions, and our team will follow them carefully.

Have more questions? We're here to help!

Your satisfaction is our priority at DMS Laundry Services. If your question wasn't answered here, or if you have any unique laundry needs, please don't hesitate to reach out. We're always happy to assist and ensure you have a stress-free laundry experience.